Privacy Policy

Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information to provide and improve our services to you:
  • Personal Identification Information: When you place an order, register an account, or contact us via the form on the Contact Us page, we may collect information such as your name, email address, phone number, and shipping/billing address.
  • Payment Information: To process your purchases (all transactions in USD), we may collect payment details such as credit card information, but this information is securely processed through trusted third-party payment processors. We do not store your full payment card details on our servers.
  • Website Usage Information: We may automatically collect non-personal information about your interaction with our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referral sources. This information is collected using cookies and similar tracking technologies to analyze website performance and enhance your browsing experience.
  • Communication Information: If you contact us via the Contact Us form or email, we may collect and store the content of your communications, along with your contact details, to respond to your inquiries and provide support.

2. How We Use Your Information

We use the collected information for the following legitimate purposes:
  • Process and fulfill your orders, including verifying payment, arranging shipping (consistent with our 1-3 days dispatch and 6-12 days estimated delivery policy), and sending order confirmation and tracking updates.
  • Provide customer support, including responding to your questions, addressing issues related to your orders, returns, or refunds (as outlined in our Refund Policy), and assisting with other inquiries submitted via the Contact Us form.
  • Improve our website and services by analyzing user behavior, identifying areas for enhancement, and optimizing the browsing and shopping experience.
  • Send you relevant updates, such as order status notifications, shipping alerts, and refund processing updates. We will not send unsolicited marketing communications without your explicit consent.
  • Ensure the security of our website and services, detect and prevent fraudulent activities, and comply with legal obligations.

3. How We Protect Your Information

We implement a range of security measures to safeguard your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
  • Secure server storage and encryption of sensitive personal and payment information.
  • Restricted access to personal information, limited only to authorized personnel who need it to perform their job functions.
  • Regular security reviews and updates to our systems and processes to address potential vulnerabilities.
  • Use of trusted third-party service providers (e.g., payment processors, shipping partners) that adhere to strict data protection standards.
While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will always act in good faith to mitigate risks.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following trusted third parties only to fulfill the purposes outlined in this Privacy Policy:
  • Payment processors: To securely process your payments (all in USD) and verify transaction details.
  • Shipping and logistics partners: To fulfill your orders, including delivering products (consistent with our shipping policy) and providing tracking information.
  • Customer support providers: To assist with responding to your inquiries and resolving issues, only if necessary.
  • Legal authorities: If required by law, court order, or to protect our legal rights, property, or the safety of our customers or website.

5. Your Rights Regarding Your Information

You have the following rights regarding your personal information, subject to applicable laws:
  • Right to access: Request a copy of the personal information we hold about you.
  • Right to correction: Request correction of any inaccurate or incomplete personal information.
  • Right to deletion: Request the deletion of your personal information, provided that we are not required to retain it by law or for legitimate business purposes.
  • Right to restrict processing: Request that we restrict the processing of your personal information in certain circumstances.
  • Right to withdraw consent: If you have previously given consent for us to process your information for a specific purpose, you may withdraw this consent at any time.
To exercise any of these rights, please contact us via the form on the Contact Us page with your request and relevant identification details. We will review and respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website uses cookies (small text files stored on your device) and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, track website usage, and improve our services. You can manage your cookie preferences through your browser settings, where you can choose to block or delete cookies. However, disabling certain cookies may affect the functionality of our website, including your ability to place orders or access certain features.

7. Third-Party Websites

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party websites. We are not responsible for the privacy practices or content of these websites, and we encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us via the form on the Contact Us page. Our customer service team will be happy to assist you.