We are dedicated to bringing you high-quality, skin-friendly skincare and body care products that blend effective formulas with delightful fragrances. Our focus lies in crafting aluminum-free deodorants, nourishing body washes, refreshing body mists, and high-performance skincare items, all designed to enhance your daily self-care routine. We stand firmly behind the quality of our products and are committed to providing you with a worry-free shopping experience. This Refund Policy outlines the details of our return and refund process to ensure clarity and transparency for all customers.
1. Eligibility for Returns & Refunds
You may request a return and refund within 60 days from the date you receive your order. To be eligible for a refund, the product must be in its original condition, unused, and with all original packaging and tags intact. This policy applies to all our products, including aluminum-free deodorants, body washes, body mists, and high-performance skincare items. Please note that personalized or customized products are not eligible for return or refund unless they are defective.
2. Return Process
To initiate a return, please contact us via the form on our Contact Us page with your order number, product details, and the reason for your return. Our customer service team will review your request and provide you with a return authorization (RA) number and detailed return shipping instructions within a reasonable timeframe.
Please ensure that the returned items are securely packaged to prevent damage during transit. Clearly mark the RA number on the outer packaging of your return shipment. Returns sent without a valid RA number may be delayed or rejected.
3. Refund Processing
Once we receive and inspect your returned items to confirm they meet the eligibility requirements, we will process your refund within 5-10 days. Refunds will be issued to the original payment method used for the purchase. All refund amounts are displayed and processed in USD, consistent with the pricing on our website.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times. We are not responsible for any delays caused by the payment provider.
4. Free Return Shipping
Consistent with our commitment to a seamless shopping experience, we offer free return shipping for all eligible returns. Please follow the return shipping instructions provided by our customer service team to enjoy this benefit. Returns sent via unauthorized shipping methods or without following the provided instructions may not qualify for free return shipping, and any associated costs will be deducted from your refund.
5. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us via the form on our Contact Us page immediately. Provide your order number, photos of the product and packaging, and a detailed description of the issue. We will arrange for a free replacement or a full refund, depending on your preference. You will not be required to return the defective or incorrect product unless instructed by our customer service team.
6. Questions & Support
We believe that premium skincare should be accessible to everyone, and a worry-free return and refund process is an important part of that commitment. If you have any questions or need assistance with a return or refund, please do not hesitate to reach out to us via the form on our Contact Us page. Our team is dedicated to helping you resolve any issues and ensuring a positive shopping experience.
